FAQ

Web Services

Smart Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.
- How do I enable HP Web Services or check if it is enabled on my printer?
  
  For Touchscreen Printers
  
  For Non-Touchscreen Printers
- How do I check if my HP printer's internet connection is blocked by my router's firewall?
- How do I check if my HP printer is connected to the Internet?
- How do I check if my HP printer and mobile phone are connected to the same network?
- Why do I need to have an internet connection enabled on my printer?
  
  In order for Smart Ink to monitor your printer ink levels seamlessly and send low-on-ink notifications on time, your printer must be connected to the internet using the Web Services.