FAQ

Printer Registration
Smart Ink is only available on eligible HP printers connected to internet. Cartridges are dispatched only after order is placed.
- I'm already enrolled to Smart Ink with my existing printers and I want to buy a new printer. Will I automatically receive notifications for this new printer?
  No. You need to register the new printer to Smart Ink and enable Web Services to activate it for ink monitoring and receive low-on-ink notifications.
- If I have more than 1 printer registered, can I opt to just unregister a specific printer while keeping the others still registered?
  Yes, you can choose to unregister a printer and keep other printer(s) registered. Notifications will only be sent for the remaining printer(s).
- If the new printer that I just purchased is faulty and I have to return it to Pacific Office, will my enrollment to Smart Ink be cancelled?
  If you had returned your printer and no longer have any active printer registered to the program, you will be automatically unenrolled from Smart Ink.
  To re-enroll, simply log in to your Pacific Office eShop account to activate a registered printer or register a new printer on the Smart Ink Membership page.
- What if I decided to give away or sell my printer that's enrolled registered to Smart Ink?
  You should unregister the printer from your Smart Ink membership to stop the ink monitoring and receiving notifications for the printer.