RETURN & REFUND

At Pacific Office, we care about your office supplies which is why we have the widest range of products at a competitive price. We understand that there are times where you need to return a purchase. Thus, we would want to make the return process as smooth and simple as possible!

You can either return or exchange or have it repaired in accordance with the terms and conditions set below:

Return Policy

1. Warranty

• Computer Media’s (warranty by the manufacturer against manufacturing defect)
• NO Warranty for consumable items

2. Return & Refund

a. Faulty Goods Returns (within 7 days)

• Proof of original invoice or any other form of evidence shall be given. Nevertheless, Pacific Office reserves the right to decline a refund, exchange, or repair if the product fault is caused by misuse or neglect under consumer law of negligence.

b. How to Return your purchases from Pacific Office

• The Customer may bring the affected Product(s) to our Warehouse. Warehouse location can be found on our “Contact Us” page.
• Post/Shipping – Kindly notify us via email support@pacificoffice.com.my once the item(s) has been posted. E-mail should include the proof of return and a copy of the consignment note. A refund will be processed once we have received and inspected your return item(s).
• You will be responsible for the return shipping cost.

Refund Policy

1. Refund is only permitted for any item(s) damaged due to manufacturing defect or damaged during delivery.
2. Once we have received the returned item(s), we will inspect it and notify you of your refund status.
3. Once approved, we will initiate a refund to your selected bank account. Kindly provide your bank info for this purpose. Shipping costs are non-refundable. Your refund will take approximately 14-21 working days to be processed.

Exchange Policy

1. If the items were wrongly delivered.
2. If the items were damaged during delivery or due to manufacturing defects.

Cancellation Policy

1. Can I amend my order?

No amendment can be done once the order and services are paid and confirmed. Should you need assistance after payment, please contact us within 24 hours at support@bubucaca.my.

2. How do I cancel my order?

No cancellation can be done once the order and services are paid and confirmed. Please contact us at support@pacificoffice.com.my for any further assistance within 24 hours.

General note

1. If you experience activation problems with the credit cards or code activation provided by a third-party service provider, we highly recommend you contact the third-party service provider for assistance in activating any credit entitlement, as Pacific Office is unable to independently determine the validity of these codes.
2. Any order received after 2 pm will be considered as the following day order