FAQ

1. What are the benefits of enrolling to Smart Ink?

- Get low-on-ink notifications on your smartphone before you run out of ink.
- Choose to receive notifications via SMS .
- Easily find the right cartridge for your printer.
- Free Doorstep Delivery with min purchase RM200 and free delivery within klang valley only
- No fees to join - just pay for your ink orders.
- No upfront payment. No Annual charges. No commitment

2. What are the basic criteria to sign up for Smart Ink?

1. You must be a resident in Malaysia.
2. Your HP printer must be purchased inside Malaysia.
3. Your HP printer must be listed as eligible printers in order to enroll to Smart Ink.
4. You must have an access to Wi-Fi in order to connect your HP printer for ink monitoring.

3. How do I enroll to Smart Ink?

If you don’t have an HP printer eligible for the program:
1. Purchase any of the eligible HP printers.
2. Register printer to Smart Ink after you complete the purchase.
3. Log in / Sign up for a HP Account.
4. Enable your Web Services during printer setup.
5. Complete enrollment and receive low-on-ink notification.

If you already have an HP printer eligible for the program:
1. Detect your printer by manual entry, and select the printer to register.
2. Log in / Sign up for a Account.
3. Enable Web Services if it was not connected during printer setup.
4. Complete enrollment and receive low-on-ink notification.

4. Is there a fee to enroll to Smart Ink?

There is no fee to enroll to Smart Ink. You will only be charged for the ink or toner that you buy through Pacific Office Online Store. You will also enjoy free delivery with your orders.

5. How do I unenroll from Smart Ink?

1. Login to your Pacific Office Online Store account.
2. Go to Smart Ink Membership Page under My Accounts.
3. Click on "Unenroll" to unregister all printers.

Note: You will be automatically unenrolled from Smart Ink when you have no registered printer(s) that are active.

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